FAQ

The name BareBearBerry combines an animal and a fruit common in Canada.
It represents our belief in nature that we practice from the source of ingredients to the design of packaging.

Yes, we hope to continue to expand the BareBearBerry skincare line.
Please visit this site regularly for updates or sign up for our newsletter to be the first to know about new product releases.

BareBearBerry products are never tested on animals.

Our lab testing suggests you use them within one year of opening.
It is best to store our products in a cool and dark setting without exposure to direct sunlight.

Gently apply one pump of our product to your specific skin area, whether it being the eye contour area, the expression wrinkles, or the cheeks.
To achieve the best result, we recommend using our product twice a day everyday for at least a month.

Return requests must be submitted within 30 days of the date your order was placed. BareBearBerry team reviews all return requests. Please allow 2 business days for confirmation. Returned products must be unused/untouched and in original packaging. To request a return, email customersupport@barebearberry.com. Refunds will be processed once the return has been received. All returns and sales must be completed as separate transactions.

All products must be returned in unused condition and in their original packaging.
BareBearBerry maintains the right to deny approval of a refund for products that are believed to have been previously used.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, make a separate purchase for the new item.

You are responsible for return shipping costs.

You may cancel your order at any time until your order has shipped. Once your order has been shipped, it cannot be cancelled or refunded until it is returned to BareBearBerry. To cancel your order, email customersupport@barebearberry.com.

Our shipping policy can be found HERE.

All international recipients are considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. Orders placed through barebearberry.com may also be subject to monetary conversion of Canadian dollars to the currency of the country the order is being shipped to.

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Barebearbery offers a wholesale program for retailers in the industry. Please email customersupport@barebearberry.com for details. For Beauty Bloggers or those with skincare and beauty-related websites, our ambassador program is a great way to earn commissions by promoting BareBearBerry Skincare. Click here for more information.